Refund & Cancellation Policy

Cancelling a regular order

• Cancel before we begin preparing your order and you receive a full refund.
• Once preparation has started, we cannot cancel the order or refund it, because the food has been cooked for you.
• To cancel, message or call us on the number you booked with, quoting your booking ID.

Cancelling an Onam Sadhya pre-booking

• Cancel on or before Fri, 21 Aug 2026 — the pre-booking closing date — and you receive a full refund.
• After that date we have already bought ingredients and planned production for Wed, 26 Aug 2026, so cancellations cannot be refunded.
• If we are unable to deliver your Sadhya for any reason, you receive a 100% refund without needing to ask.

Meal subscriptions

• Pause your plan by telling us at least one day in advance. Unused days carry over within the same month rather than being refunded.
• If you stop a plan part-way, we refund the unused days at the regular per-day rate, less the days already delivered at the discounted plan rate.

If something is wrong with your order

Tell us within 2 hours of delivery, with a photograph if you can. If an item is missing, spoiled or not what you ordered, we will replace it or refund that item in full. We would rather fix it than argue about it.

How refunds are paid

• Refunds go back to the original payment method used — the same UPI ID, card or bank account. We cannot refund to a different account.
• We initiate approved refunds within 2 working days.
• Once initiated, the amount typically reaches you in 5 to 7 working days, depending on your bank or UPI provider. The exact timing is controlled by them, not by us.
• You will receive a confirmation on WhatsApp when the refund is initiated.

Contact

For any cancellation or refund, contact us with your booking ID: +91 63791 23045 / +91 422 4518766 · sharadhaskitchen@gmail.com.